Troubleshoot

Running this test will help locate problems with your Internet Connection.

table of full diag results
Ethernet	-	Details
IP	-	Details
DNS	-	Details

Test Internet Access

Enter an Internet Address in the 'Address' field and click on the button of the test to perform.

Address

Preferred protocol IPv4 IPv6

Progress Window

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This "Multi-layer" diagnostic examines the functionality of the gateway from the physical connections to the application traffic being sent by users through the gateway. This sequence of tests takes approximately one minute to generate results. Each test generates one of the following result codes:

Pass The test was successful.
Fail The test was unsuccessful.
Skipped The test was not performed because a pre-requisite test failed or the test is not appropriate.

Test Internet Access

Enter an address or an IP address in the address field and click on:
"Ping" to see if this gateway can loop a message back and forth to the remote host.

"Traceroute" to see what route or nodes the packet goes through to get to the remote host.

"NSLookup" to see if the host name is translated by a Name Server to an IP address.

Results will be displayed in the "Progress Window " as they are generated.